Declines can happen for a variety of reasons.

When a charge is processed to your bank, your bank has automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC.

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and charges have previously been successful, a future charge can still be declined by a bank’s overzealous fraud systems.

Simply Contact your bank and ask to lift the charge on Wishpond, since we are located in Canada that flags to some banks that it could be a suspicious charge (like for U.S. clients). Once our clients contact their bank to lift the hold the charges go through fine.

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