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Billing and Account Settings
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How Can I Cancel My Plan?
Cancelling your Wishpond account is easy! Step 1: Click on "Name - Settings" tab from the top of your Wishpond dashboard. Click 'Plans & Billing", then select "Plans". Step 2: Then click "Cancel Plan" under your current plan Step 5: Enter the reason you want to cancel and press "Cancel my plan" If you are currently on the 14 day trial, your trial and the account will be cancelled immediately. If you are
Why Does It Say My Credit Card Declined?
Declines can happen for a variety of reasons. When a charge is processed to your bank, your bank has automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC. Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and charges have prev
How Does The Free Trial Work? Will I Get Billed?
The 14 day free trial only comes with our Annual plans NOT our monthly plans. The 14 days starts the day you sign up on a plan (put in your credit card details). You can run campaigns as if you were paying for a plan, make them live, create an email automation campaign, collect leads etc. If you do not cancel within the 14 day free trial you commit to the full annual plan. You pay for the full year upfront after the trial is over. If you liked the products but you are not ready to commi
What is the Wishpond Refund Policy
When signing up for a yearly subscription, please remember that you will be charged the full amount the day your trial ends. If for whatever reason you would like to cancel your account with Wishpond, the agreed upon Terms of Service states that: "A full refund for the unused months on the annual plan may be issued if a refund has been requested or the account has been cancelled within five days of the trial’s expiration date and the number of generated and hosted leads, participants and voter
Why Am I Being Charged The Monthly Billing After My First Month?
Every plan automatically renews. The monthly plan automatically renews every 30 days until you cancel your plan. See here how to cancel next months payment: How to Cancel
How Can I Get A Refund?
We offer refunds on annual plans in certain circumstances. We don't offer refund on monthly plans. If you are on a monthly plan and do not cancel within your month you will be charged for the next month. Both the annual and monthly plans are reoccurring plans. The annual plan automatically renews each year until you cancel. The monthly plan automatically renews each month until you cancel. You can see our Terms & Conditions here: http://corp.wishpond.com/terms-conditions/ Section 3 (A) specif